This web site is owned and operated by FR8 Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site. We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
FR8.com.au is committed to protecting and respecting your privacy. Indeed, protection of your data is one of the key success criteria by which we measure our performance. In as far as this represents best practice on the web; FR8.com.au is committed to complying with these standards so that members can feel secure in the knowledge that their personal information is properly managed. This Internet Privacy Policy discloses the privacy practices for www.FR8.com.au including :
- What personal information of yours is collected
- How the information is used
- What organization is collecting the information
- Registration
- How do we handle Credit card details and payment processing
- With whom the information may be shared
- What kind of security procedures are in place to protect the loss, misuse or alteration of information under Temando's control
- What choices are available to you regarding collection, use and distribution of the information
- How you can correct any inaccuracies in the information
Children are eligible to use our services but we ask that minors (under 18 years of age) have parental approval to use our site.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you smooth, efficient, and personalized experience while using our services or to answer or forward any requests or enquiries. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
We automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. Using the Site's web server log files, we use IP addresses to analyze trends, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personal information. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser and operating system you are using, your IP address etc. In addition, we use cookies on certain pages of our site. We may also offer certain features that are only available through the use of a cookie. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our site. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. The other type of cookie we use is a 'persistent' cookie. This stays on your hard drive and we use this to automatically identify who you are. We use this cookie so that you do not need to log in manually every time you visit the site if you are a registered user. The cookie itself contains no personal information but it does pass an ID to our server which allows us to tie the cookie to your personal information. We do this to allow us to let you know on the homepage what has changed on the site since your last visit. We also use the cookie to track how often you visit the site so we know who our most loyal users are. You are always free to decline our cookies if your browser permits, although in that case you will not be able to use certain features on our site. For example, if you disable cookies, you will need to log in manually each time you visit the site as we cannot use a cookie to remember who you are. Some of our business partners use cookies and other tracking technologies on our site. These are used to monitor site performance and to measure site traffic and usage. We have no access to or control over these cookies. This privacy statement covers the use of cookies by FR8.com.au only and does not cover the use of cookies by any advertisers.
Personal information that visitors submit to our site is used primarily for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. We use personal information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We use your e-mail address to send you newsletters or other communications (for example, digests of the forum posts) that you have requested from the web site. We use your mobile number to sms you the latest inquiries to you, to track loads’ GPS locations or to notify your smartphone app about relevant loads, inquiries, etc. We use information in the database we maintain about you, and other information we obtain from your current and past activities on the web site, to resolve any disputes, troubleshoot problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or alias. If at any stage you wish no longer to receive any promotional e-mails or SMS that you receive from the web site you can stop them by contacting us using our contact form or email us. However, you will still receive service related emails to perform the function of the web site. Copies of correspondence sent from the web site, that may contain personal information, are stored in our database for record-keeping and back-up purposes only.
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration is completely optional. To fully use our services, you will need to register using our online registration form which includes submitting your full name, email address, mailing address, telephone numbers, option on receiving updates and promotional material and other information. You may access and modify this information at any time by logging in and going to your account.
We take online payments for our online freight quoting and booking service. We use external payment provider. Our external payment provider requires that you provide your credit card details to process the transaction. This is done on a secure server’s page using SSL (secure sockets layer). In the case of a suspected fraudulent transaction, FR8.com.au may be contacted for the sole purpose of performing further checks. These details are stored securely in our PCI Compliant (Payment Card Industry Data Security Standard) server in order to process future payments you may make, but we or our external payment provider does not use your information for any other purpose. Our web site complies with each respective privacy act which is binding in each of the countries it operates in.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services. As a general proposition, we do not sell or rent any personal information about you to any third party for marketing purposes. Advertisers. We do aggregate personal information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. Carriers and Other Service Providers. From time to time we use third party Carriers and Service Providers to facilitate our services. For example, we will share your address with shipping companies, your credit card number with credit card processors, and other personal information with insurance, and Email service providers. This is as necessary for the third party to provide that service. These third parties are prohibited from using your personal information for any other purpose.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. In order to process and protect your credit card details, our external payment provider uses SSL (secure sockets layer) encryption. The secure server is hosted by them and not by us. On our web site we use best endeavour to safeguard the confidentiality of your personal identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. This is because we do not believe that, apart from the credit card information processed, the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that "perfect security" does not exist on the Internet. However, we will not be held responsible for events arising from unauthorised access to your personal information.
IP Addresses Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user. Cookies and Applets We use cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other web site, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us via our contact form or email. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site : http://www.privacy.gov.au
