- What personal information of yours is collected
- How the information is used
- What organization is collecting the information
- How do we handle Credit card details and payment processing
- With whom the information may be shared
- What kind of security procedures are in place to protect the loss, misuse or alteration of information under Temando's control
- What choices are available to you regarding collection, use and distribution of the information
- How you can correct any inaccuracies in the information
Children are eligible to use our services but we ask that minors (under 18 years of age) have parental approval to use our site.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you smooth, efficient, and personalized experience while using our services or to answer or forward any requests or enquiries. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration is completely optional. To fully use our services, you will need to register using our online registration form which includes submitting your full name, email address, mailing address, telephone numbers, option on receiving updates and promotional material and other information. You may access and modify this information at any time by logging in and going to your account.
We take online payments for our online freight quoting and booking service. We use external payment provider. Our external payment provider requires that you provide your credit card details to process the transaction. This is done on a secure server’s page using SSL (secure sockets layer). In the case of a suspected fraudulent transaction, FR8.com.au may be contacted for the sole purpose of performing further checks. These details are stored securely in our PCI Compliant (Payment Card Industry Data Security Standard) server in order to process future payments you may make, but we or our external payment provider does not use your information for any other purpose. Our web site complies with each respective privacy act which is binding in each of the countries it operates in.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services. As a general proposition, we do not sell or rent any personal information about you to any third party for marketing purposes. Advertisers. We do aggregate personal information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. Carriers and Other Service Providers. From time to time we use third party Carriers and Service Providers to facilitate our services. For example, we will share your address with shipping companies, your credit card number with credit card processors, and other personal information with insurance, and Email service providers. This is as necessary for the third party to provide that service. These third parties are prohibited from using your personal information for any other purpose.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. In order to process and protect your credit card details, our external payment provider uses SSL (secure sockets layer) encryption. The secure server is hosted by them and not by us. On our web site we use best endeavour to safeguard the confidentiality of your personal identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. This is because we do not believe that, apart from the credit card information processed, the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that "perfect security" does not exist on the Internet. However, we will not be held responsible for events arising from unauthorised access to your personal information.
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other web site, we advise you to examine the terms and conditions of using that Web site and its privacy statement.